Contact Us

Need help with an order, shipping, app-guided results, or a business pilot?

VitapawTech supports pet parents, boarding teams, daycare facilities, shelters, rescues, distributors, and business partners with clear product, order, shipping, and documentation support.

For the fastest response, choose the topic that best matches your request.

Email: contact@vitapawtech.com

Quick Help

Order & Shipping Support

For home orders, tracking, delivery issues, damaged packages, or wrong items.

App & Result Support

For app-guided steps, result summaries, report sharing, or kit-use questions.

Business Pilots & Samples

For boarding, daycare, shelter, rescue, wholesale, distributor, or pilot sample requests.

Quality & Compliance

For CE documents, kit-level information, product documentation, or business review.

Quality & Compliance

For pet parent orders placed through the VitapawTech website, please include your order number when contacting us.

Outside North America
Home orders are generally fulfilled from our Germany warehouse.

North America
Home orders are generally fulfilled from our U.S.-based warehouse where available.

For shipping, tracking, returns, damaged items, or replacement requests, contact:

contact@vitapawtech.com

Before You Contact Us

To help us respond faster, please include:

For home orders
Order number, checkout email, product name, and tracking number if available.

For damaged or incorrect items
Order number, photos of the product and packaging, and a short description of the issue.

For app or result support
Product name, kit type, clear photos where relevant, and the step where you need help.

For business inquiries
Organization name, country, order type, estimated quantity, and whether you need samples, pilot support, or documentation.

Contact Form Fields

Name
Need help with an order, app result, business pilot, sample request, or product document? Send us a message and we’ll reply within 1 business day.
Optional, but helpful for order-related requests.
Optional, for business inquiries.
Message

Response Note

We review messages during business days.

Order, shipping, app, and replacement requests are easier to resolve when the order number, product name, and photos are included.

For urgent, severe, worsening, or unclear pet health symptoms, contact a veterinarian. VitapawTech support can help with product and app questions, but it does not replace veterinary care.