Legal Center

This page explains how VitapawTech handles privacy, website and app use, legal company information, and cookie choices.

For questions, contact contact@vitapawtech.com.

Last updated: April 29, 2026

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Privacy Policy

How we collect, use, store, and protect personal data.

Terms of Use

Rules for using our website, app-guided features, Smart Guide, reports, and online services.

Imprint / Legal Notice

Company, contact, and legal provider information.

Cookie Settings

Manage optional analytics, marketing, and third-party cookies.

Privacy Policy

VitapawTech respects your privacy.

We collect and use personal data to process orders, ship products, provide support, improve our website and app-guided experience, handle business inquiries, and meet legal obligations.

Information We Collect

We may collect:

  • Name, email, phone number, shipping address, and order details
  • Payment-related information processed by secure payment providers
  • Product, kit, lot, result, or support information you choose to provide
  • Photos uploaded for app-guided result support, report generation, or customer support
  • Contact form messages, business inquiry details, and sample request information
  • Technical data such as device, browser, IP address, page visits, and cookie preferences

We do not store full payment card details on our website.

How We Use Information

We use personal data to:

  • Process orders, payments, shipping, returns, and replacements
  • Provide app-guided steps, result summaries, saved records, and report sharing where available
  • Support home orders, business inquiries, pilot requests, samples, and product document requests
  • Improve website performance, product guidance, app flow, and support experience
  • Prevent fraud, maintain security, and meet legal obligations
  • Send marketing messages only where permitted or consented to

VitapawTech does not sell personal data.

Sharing and Storage

We may share data with payment processors, shipping partners, website and app service providers, hosting providers, customer support tools, analytics tools where permitted, and legal or compliance parties where required.

We keep personal data only as long as needed for orders, support, legal obligations, security, business review, or product-related records.

Where data is transferred internationally, we use appropriate safeguards where required by applicable law.

Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or request a copy of your personal data. You may also withdraw consent where processing is based on consent. GDPR materials list rights such as information, access, rectification, erasure, restriction, portability, objection, and rights related to automated decision-making.

To make a privacy request, contact contact@vitapawtech.com.

Terms of Use

These Terms of Use apply when you access or use the VitapawTech website, app-guided features, Smart Guide, digital result summaries, contact forms, and related online services.

By using our website or digital features, you agree to these Terms.

Website and App Support

VitapawTech provides pet health screening kits with app-guided steps, Smart Guide content, result summaries, saved records, and shareable report features where available.

Digital features may vary by product, region, device, app version, language, or account status.

Not Veterinary Advice

VitapawTech content, app guidance, Smart Guide instructions, and result summaries are for product support, education, and record handling.

They are not a diagnosis, treatment, or replacement for veterinary care.

For urgent, severe, worsening, or unclear symptoms, contact a veterinarian. For bite, scratch, wildlife exposure, suspected rabies risk, breathing trouble, collapse, or other emergency signs, do not rely on home screening alone.

Responsible Use

You may use VitapawTech digital services for lawful personal, household, business review, pilot, or institutional evaluation purposes related to VitapawTech products.

You may not misuse, copy, scrape, reverse engineer, interfere with, alter, misrepresent, resell, relabel, rebrand, or commercially reuse VitapawTech content, reports, images, app features, or brand materials without written permission.

User Content

If you upload photos, submit reviews, send feedback, or provide business information, you confirm that you have the right to share it.

VitapawTech may use submitted content where needed to provide support, generate reports, improve services, review business inquiries, or operate the website.

Marketing use of identifiable reviews, photos, or stories should be based on permission where required.

Product Purchases

Product purchases are governed by our:

  • Terms of Sale
  • Shipping Policy
  • Returns, Refunds & Replacements Policy
  • Product instructions and packaging information

If a written business agreement applies to a business, pilot, wholesale, or customized order, that written agreement may apply to the relevant order.

Imprint / Legal Notice

This section provides legal company and contact information for VitapawTech.

Provider / Company Information

Company name:
[Vitapaw Tech (HK) Limited]

Brand:
VitapawTech

Registered address:
[Unit C, 9/F Winning House, No.72-76 Wing Lok Street, Sheung Wan, HK]

Represented by:
[Sylvia Fu / Director]

Email:
sylvia.fu@vitapawtech.com

Website:
vitapawtech.com

Registration and Tax Information

Company registration number:
[71724394]

VAT ID:
[71724394]

Economic operator / EU contact, if applicable:
[Cross Global GmbH / Carl-Benz-Straße 35, 60386, Frankfurt am Main, Germany]

Responsible for Website Content

Responsible for website content:
[Sylvia Fu / Vitapaw Tech (HK) Limited / Director]

Contact:
sylvia.fu@vitapawtech.com

Product Disclaimer

VitapawTech products and digital materials support pet health screening, product guidance, and result handling.

They do not replace veterinary diagnosis, treatment, or professional veterinary care.

For urgent, severe, worsening, or unclear symptoms, contact a veterinarian

Dispute Resolution

Please contact us first at contact@vitapawtech.com so we can review your concern directly.

Do not add the old EU ODR platform link; the European Commission says the ODR platform was discontinued as of July 20, 2025.

Cookie Settings

We use essential cookies to make the website work. With your consent, we may also use analytics, marketing, or third-party cookies to improve the site, understand performance, and support relevant content.

You can manage cookie choices through Cookie Settings at any time.

Cookie Categories

Essential Cookies
Always active. Required for security, checkout, cart, forms, and cookie preference storage.

Analytics Cookies
Optional. Help us understand website performance and improve navigation and content.

Marketing Cookies
Optional. Help us measure campaigns or show more relevant content where available.

Third-Party Content Cookies
Optional. May apply when embedded videos, maps, social media features, or external tools are used.