Terms of Sale

These Terms of Sale apply to purchases made through the VitapawTech website and to selected business, pilot, wholesale, and institutional orders confirmed by VitapawTech.

They explain how orders, payments, shipping, product use, returns, replacements, and business order terms are handled. By placing an order, you agree to these Terms of Sale.

For support, contact contact@vitapawtech.com.

Quick Summary

Home orders

Clear checkout, payment, delivery, and return rules for pet parents.

Health-sensitive kits

Opened, used, or sample-contact kits cannot be returned for hygiene and product integrity reasons.

Damaged or wrong item

If your order arrives damaged, defective, incomplete, or incorrect, we will review and help correct the issue.

Business orders

Pilot, wholesale, shelter, rescue, boarding, daycare, and customized orders may follow separate written terms.

Product Use

VitapawTech kits are designed to support pet health screening and clearer result handling.

They are not a diagnosis, treatment, or replacement for veterinary care.

Always follow the instructions provided with the product, packaging, and app-guided steps where available.

If your pet has urgent, severe, worsening, or unclear symptoms, contact a veterinarian. For bite, scratch, wildlife exposure, suspected rabies risk, breathing trouble, collapse, or other emergency signs, do not rely on home screening alone.

Orders and Payment

When you place an order, you are making an offer to buy the selected product.

Your order is accepted when we send an order confirmation, payment confirmation, or dispatch confirmation.

We may cancel or refuse an order if there is a payment issue, stock issue, address issue, suspected fraud, pricing error, compliance concern, or product availability problem.

If we cancel an order after payment, we will refund the amount paid through the original payment method.

Payments are processed through secure third-party payment providers. We do not store full payment card details on our website.

Prices, Taxes, and Shipping

Prices, taxes, VAT, shipping fees, and available promotions are shown at checkout before payment, where applicable.

Delivery times are estimates and may vary due to carrier delays, customs processing, local holidays, address issues, weather, or other circumstances outside our control.

Please check your shipping address carefully before placing your order. We are not responsible for delays or failed delivery caused by incorrect or incomplete address information.

For more details, please review our Shipping Policy.

Storage and Handling

Please store VitapawTech kits according to the product packaging and instructions.

Do not use a kit if the packaging is visibly damaged, opened, leaking, contaminated, expired, or missing key components.

Improper storage, mishandling, expired use, incorrect sampling, or failure to follow instructions may affect product performance.

Returns, Refunds, and Replacements

Returns, refunds, and replacements are handled under our Returns, Refunds & Replacements Policy.

In general:

Unopened home orders may be eligible for return within the stated return window.

Opened, unsealed, used, partially used, or sample-contact kits cannot be returned for health protection, hygiene, product integrity, and traceability reasons.

Damaged, defective, incomplete, or wrong items should be reported as soon as possible with your order number and photos.

Consumer customers may have statutory rights under applicable law.

For support, contact contact@vitapawtech.com.

Business, Pilot, and Wholesale Orders

Business orders may be handled differently from consumer home orders.

This includes orders for:

  • Boarding facilities
  • Daycare facilities
  • Shelters and rescues
  • Veterinary-related partners
  • Pilot programs
  • Trial sample programs
  • Bulk orders
  • Wholesale or reseller orders
  • Customized product or packaging requests

Unless otherwise agreed in writing, business, pilot, wholesale, customized, private-label, specially configured, or made-to-order products are not eligible for return once accepted, opened, distributed, used, expired, or shipped under agreed business terms.

If a business order arrives damaged, defective, incomplete, or incorrect, we will review the issue and may offer replacement, correction, credit, refund, or another appropriate solution.

Product Information and Availability

We try to keep product descriptions, images, prices, stock status, app screens, and availability accurate.

Minor updates to packaging, inserts, app guidance, product presentation, or kit configuration may occur as we improve the product.

We may update, limit, replace, or discontinue products at any time.

Any quality, compliance, certificate, or document information is provided to support responsible product review and does not change the intended use of the product.

Contact

For order support, damaged items, replacements, business orders, or sales questions, contact:

contact@vitapawtech.com

Last updated: April 29, 2026