Shipping Policy

VitapawTech ships pet health screening kits with tracking and protective packaging to help keep orders secure, traceable, and easier to review.

Home orders are fulfilled regionally where available, while business orders and sample programs may follow separate fulfillment arrangements based on destination, stock, order type, and project needs.

For shipping support, contact shipping@vitapawtech.com

Quick Summary

Home orders outside North America

Generally fulfilled from our Germany warehouse.

North America home orders

Generally fulfilled from our U.S.-based warehouse where available.

Business orders

Generally shipped from Hong Kong under quotation, invoice, pilot, or business terms.

Business samples

May be allocated flexibly based on destination, stock, product type, and pilot needs.

Home Order Shipping

For pet parent orders placed through the VitapawTech website, fulfillment depends on the shipping destination.

Outside North America
Home orders are generally fulfilled directly from our Germany warehouse.

North America
Home orders are generally fulfilled from our U.S.-based warehouse where available.

Available shipping options, delivery estimates, taxes, and fees are shown at checkout before payment.

Business and Pilot Shipping

Business, pilot, wholesale, shelter, rescue, boarding, daycare, and customized orders may follow separate shipping arrangements.

Business orders are generally shipped from Hong Kong unless otherwise agreed in writing.

Shipping fees, delivery timelines, carrier options, customs handling, and delivery terms may be confirmed by quotation, invoice, pilot agreement, or written business terms.

Business Sample Orders

Business samples may be shipped differently from standard business orders.

Depending on destination, stock location, product type, pilot timing, and sample purpose, VitapawTech may allocate sample shipments from the most suitable available fulfillment location.

This helps support faster review, facility testing, distributor evaluation, shelter trials, or pilot preparation where possible.

Delivery Estimates

Delivery times vary by destination, warehouse location, carrier, customs processing, public holidays, weather, address accuracy, and order volume.

Delivery estimates shown at checkout, in an invoice, or in a business quotation are estimates only unless specifically agreed in writing.

Tracking information will be provided when available.

Shipping Fees, Taxes, and Customs

Shipping fees, VAT, taxes, and available promotions are shown at checkout where applicable.

For non-EU or cross-border orders, import duties, customs fees, local taxes, or carrier charges may apply. These charges are the customer’s responsibility unless otherwise stated at checkout or agreed in writing.

For business orders, customs handling, shipping terms, and documentation may be confirmed by quotation, invoice, or written agreement.

Protective Packaging and Delivery Issues

VitapawTech kits are packed to support safe transit and product handling.

Please check your order when it arrives. Do not use a kit if the packaging is visibly damaged, opened, leaking, contaminated, expired, or missing key components.

If your order arrives damaged, defective, incomplete, incorrect, delayed, lost, or returned to sender, contact us with your order number, tracking information, and photos where relevant.

Address Accuracy

Please check your shipping address carefully before placing your order.

We are not responsible for delays, failed delivery, return-to-sender events, customs issues, or additional costs caused by incorrect, incomplete, or undeliverable address information.

If you notice an address mistake after placing your order, contact us immediately. We will try to help, but changes may not be possible once an order has been processed or dispatched.

Contact

For shipping questions, tracking help, business shipping, sample shipping, or delivery issues, contact:

shipping@vitapawtech.com

Last updated: April 29, 2026